Your Privacy,
Our Priority
We believe privacy is a fundamental right. This policy explains exactly how TradePro collects, uses, and protects your personal and financial data — in plain language.
Privacy Overview
The short version
TradePro is a financial technology platform that handles sensitive personal and financial data. We take this responsibility seriously. Here's the short version of our privacy commitment:
Data We Collect
What information we gather and why
Account Information
Data Points
- Full name and email address
- Phone number (for 2FA)
- Date of birth (for age verification)
- Government-issued ID (for KYC compliance)
- Profile photo (optional)
Why We Collect This
Required to create and secure your account, comply with financial regulations, and verify your identity.
Financial & Trading Data
Data Points
- Bank account and payment method details
- Transaction and trade history
- Portfolio holdings and performance
- Deposit and withdrawal records
- Tax identification numbers
Why We Collect This
Required to process transactions, provide portfolio analytics, and comply with financial reporting obligations.
Usage & Behavioral Data
Data Points
- Pages visited and features used
- Search queries and watchlists
- Device type, browser, and OS
- IP address and approximate location
- Session duration and click patterns
Why We Collect This
Used to improve platform performance, personalize your experience, and detect fraudulent activity.
Communications Data
Data Points
- Support chat and email conversations
- Survey responses and feedback
- Notification preferences
- Marketing email engagement
Why We Collect This
Used to provide customer support, improve our services, and send relevant communications.
How We Use Your Data
Every use case, explained clearly
Service Delivery
Processing trades, managing your portfolio, providing real-time market data, and operating all platform features.
Legal basis: Contract PerformanceSecurity & Fraud Prevention
Detecting suspicious activity, preventing unauthorized access, and protecting your account and funds.
Legal basis: Legitimate InterestLegal & Regulatory Compliance
Meeting KYC/AML requirements, tax reporting obligations, and responding to lawful government requests.
Legal basis: Legal ObligationPlatform Improvement
Analyzing usage patterns to fix bugs, improve performance, and develop new features you'll love.
Legal basis: Legitimate InterestPersonalization
Customizing your dashboard, recommending relevant assets, and tailoring AI insights to your trading style.
Legal basis: Consent / Legitimate InterestMarketing Communications
Sending product updates, market insights, and promotional offers — only with your explicit consent.
Legal basis: ConsentSecurity & Encryption
Bank-level protection for your data
AES-256 Encryption
All data at rest is encrypted using AES-256, the same standard used by the US government and major financial institutions.
TLS 1.3 in Transit
All data transmitted between your device and our servers is protected by TLS 1.3, the latest and most secure transport protocol.
Zero-Knowledge Architecture
Your passwords are hashed with bcrypt and salted. We never store plaintext passwords and cannot recover them.
Multi-Factor Authentication
We support TOTP, SMS, and hardware security keys (FIDO2/WebAuthn) for account protection.
SOC 2 Type II Certified
Our security controls are independently audited annually by a Big 4 accounting firm. Reports available on request.
Penetration Testing
We conduct quarterly penetration tests with leading security firms and run a public bug bounty program.
Data Isolation
Customer data is logically isolated in separate database schemas. No cross-customer data access is possible.
Incident Response
We have a 24/7 security operations center and a documented incident response plan. Breaches are disclosed within 72 hours.
AI & Data Usage
How AI uses your data transparently
Important: Your personal trading data is never used to train our AI models without your explicit consent. Our AI systems use anonymized, aggregated market data.
Personalized AI Insights
Can Opt OutOur AI analyzes your portfolio composition, trading history, and stated risk tolerance to generate personalized market insights and recommendations. This processing is done on your individual data to serve you better.
Fraud Detection AI
RequiredWe use machine learning models to detect unusual account activity, suspicious login attempts, and potentially fraudulent transactions. This processing is essential for your account security and cannot be opted out of.
Market Prediction Models
RequiredOur market prediction AI is trained exclusively on public market data, news, and anonymized aggregate trading patterns. Your individual trades are never used as training data without explicit consent.
AI Model Training Consent
Can Opt OutIf you choose to opt in, your anonymized trading patterns may be used to improve our AI models. This is entirely optional and you can withdraw consent at any time from your privacy settings.
Third-Party Services
Who we share data with and why
We work with carefully vetted third-party service providers to operate TradePro. We only share the minimum data necessary for each provider to perform their function.
All third-party providers are bound by Data Processing Agreements (DPAs) and are prohibited from using your data for any purpose other than providing services to TradePro.
Your Rights
You are in control of your data
Right to Access
Request a complete copy of all personal data we hold about you. We will respond within 30 days.
Right to Rectification
Correct any inaccurate or incomplete personal data. Most data can be updated directly in your account settings.
Right to Erasure
Request deletion of your account and all associated personal data. Some data may be retained for legal compliance.
Right to Portability
Export your data in a machine-readable format (JSON or CSV) to transfer to another service.
Right to Object
Object to processing of your data for direct marketing or profiling purposes at any time.
Right to Restrict
Request that we limit how we use your data while a dispute is being resolved.
GDPR & International Compliance
Global privacy standards we uphold
International Data Transfers
When we transfer personal data outside the European Economic Area (EEA) or United Kingdom, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.
Data Protection Officer (DPO): TradePro has appointed a Data Protection Officer as required by GDPR. You can contact our DPO at dpo@tradepro.com
Data Retention Policy
How long we keep your data
We retain your data only as long as necessary to provide our services and comply with legal obligations. Here's our retention schedule:
🗑️ Account Deletion
When you delete your account, we immediately begin the deletion process. Most personal data is deleted within 30 days. Some data may be retained longer where required by law (e.g., financial transaction records for 7 years).
Request Account DeletionChildren's Privacy
Age restrictions and protections
TradePro is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at privacy@tradepro.com and we will delete it promptly.
During registration, we collect date of birth to verify that users meet the minimum age requirement. We use identity verification services to confirm age where required by local regulations. Accounts found to belong to minors will be immediately suspended and all data deleted.
Policy Changes
How we notify you of updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
Current Version
Version 3.2 · Effective January 1, 2026
Contact Our Privacy Team
We respond within 48 hours
Privacy Team
General privacy questions, data requests, and policy inquiries.
privacy@tradepro.comData Protection Officer
GDPR-specific requests, complaints, and regulatory matters.
dpo@tradepro.comPostal Address
TradePro Inc. · Attn: Privacy Team
100 Market Street, Suite 1200
San Francisco, CA 94105, United States
EU Representative
TradePro EU Ltd. · Attn: DPO
1 Grand Canal Square
Dublin 2, D02 P820, Ireland
Response Time
We acknowledge all requests within 48 hours and resolve them within 30 days as required by GDPR.
Privacy FAQ
Common questions answered clearly
Does TradePro sell my personal data?
Absolutely not. We never sell, rent, or trade your personal data to third parties for their marketing purposes. Your data is used exclusively to provide and improve TradePro services.
Can I see all the data TradePro has about me?
Yes. You can request a complete export of all your personal data at any time from your account settings under Privacy → Export My Data. We will provide a machine-readable file within 30 days.
What happens to my data if I delete my account?
When you delete your account, we begin deleting your personal data within 30 days. Some data (like transaction records) must be retained for 7 years to comply with financial regulations. We will clearly communicate what is retained and why.
Is my trading data used to train AI models?
No, not without your explicit consent. Our AI models are trained on anonymized, aggregated market data. Your individual trading history is only used to personalize your own experience, not to train shared models.
How do I opt out of marketing emails?
You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email, or by going to Account Settings → Notifications → Marketing. Note that transactional emails (trade confirmations, security alerts) cannot be disabled.
Is TradePro GDPR compliant?
Yes. TradePro is fully compliant with the EU General Data Protection Regulation (GDPR), UK GDPR, and California Consumer Privacy Act (CCPA). We have appointed a Data Protection Officer and maintain detailed records of all data processing activities.
How do I report a privacy concern or data breach?
If you believe your privacy has been violated or you suspect a data breach, please contact our security team immediately at security@tradepro.com. We take all reports seriously and will investigate within 24 hours.
Does TradePro use my location data?
We collect approximate location data (derived from IP address) for security purposes, such as detecting unusual login locations. We do not track your precise GPS location unless you explicitly grant permission for location-based features.
TradePro Privacy Policy
Version 3.2 · Last updated May 26, 2026 · Effective January 1, 2026